Home / Consumers / Mail from iDEAL | Wero

Consumers

Mail from iDEAL | Wero

How to tell a genuine message from iDEAL | Wero apart from a phishing attempt.

How to recognise a genuine e-mail

A real message from iDEAL | Wero:

  • Always comes from an official iDEAL | Wero domain.
  • Never links to a page asking for your bank login details.
  • Never asks for a password, PIN, or other login credentials.
  • Only links to our official website.
  • Reads clearly and professionally, without spelling or grammar mistakes.

What we actually e-mail you about

iDEAL | Wero only sends informational updates about the payment method, confirmations of changes you made via your own bank, and occasional service messages about availability. We never e-mail asking you to take urgent action via a payment link.

Still unsure about a message you received? See Phishing for what to watch out for.